Mon - Sat ( 10 AM - 5:30 PM )

Terms and Conditions

Trishla AgenciesTerms and Conditions

Terms of Use

Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website’s Privacy Policy (which is hereby incorporated by reference herein). These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website (“Users / Guests”) as well as users who are registered with by the Website to transact business on the Website (“Members”). The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability or whatsoever to you or any third party. You are solely responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to you or to third party beneficiaries.


The products dealt by / ( / Trishla Agencies are manufactured by reputed companies and they include items such as SS Sinks, Quartz Sinks, SS Gratings, Anti-cockroach Gratings, Bath Fittings and Allied Products, Bath Accessories and Allied Products, Wall Tiles, Floor Tiles and Kitchen Tiles of any kind or material or any other building product that can otherwise be classified as Building finishing products / building materials / product(s).

Description of Services

This Website provides access to trading, pricing, news and other information services related to our products. Certain Services available on this Website are for the use of Members only. Please note that some of the terms under these Terms of Use, may differ based on usage.

This Website offers our products for Members who wish to purchase. The Website will also feature the recommendations or circulate a list of recommend good buys. Any Recommendations are not guaranteed under any circumstances and the Company shall not be held liable for any loss either directly or indirectly and / or damages suffered by Members who rely on such recommendation.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Sometimes the items may be represented larger than the actual size in order to clearly show details or smaller than the actual size in order to show the entire item. The products displayed in our website or displayed in any catalogue or pictures may not be the same as they are prone to size, thickness, shade, color and batch variations. Sometimes the pictures or images displayed along with the product may not be part of the product sold. The Company shall not be liable for any legal action on this account. Products/Goods once sold will not be taken back or exchanged under any circumstances. Product(s) should be inspected prior to installation. Once installed/laid no complains will be entertained.

TILES being breakable in nature / ( / Trishla Agencies does not take the responsibility for any breakage/damage in transit. Tiles of different batches or lots will have variations which is inherent feature of tiles.


Users may register on the Website to become Members prior to the completion of any transaction on the Website. Guest checkout’s will be provided with a user account on completion of purchase.

To register onto the Website the User will have to provide Personal Information (as defined in the Privacy Policy), including but not limited name, e-mail, contact number, contact address and customer verification question (example: your mother’s maiden name), which will be used for verification purposes.

Registration is only a one time process and if the Member has previously registered, he/she shall login / sign into his / her account.

All information and materials in this website are provided on an “AS IS” basis and prepared for general guidance only, without warranties of any kind, either expressed or implied as to its completeness, accuracy, reliability, suitability or availability. Accessing / visiting this website does not constitute an offer and/or contract of any type between / ( / Trishla Agencies and the viewer/recipient.


Retail Purchase

Any Member who wishes to purchase an item from the Website can either:

  • After selecting the product, you are requested to read the details of the product(s) and understand thoroughly. The website provides product’s basic information. Customer when purchases any products from the website understands the product(s) and purchases them with their own judgement before placing the order. Their Judgement will not be binding on the company or the website. In case of any queries before placing the order, please email to The company or the website does not take any responsibility or liability for the choice or the selection of the product(s) or it’s utility. / ( / Trishla Agencies is a trader of their product(s), hence it does not offer any warranty or guarantee for its product(s). Warranty is extended by the manufacturer(s) of the products as listed in the website or otherwise, only if specified in their catalogue which is available in the website. If not explicit in the catalogue such products do not have manufacturer(s) warranty
  • Estimate the quantities required by you. Some products are sold only in certain fixed formats or quantity they may not be available in loose or break away quantities. You need to purchase the selected items in such fixed formats or quantity.
  • Once finalized add the selected product(s) directly to the shopping cart.
  • Helpline/ Customer care can also be contacted to place an order. The Member will receive the form for ordering via email/ fax/ courier based on their convenience.
  • Frequently asked Question & Answers section should be read by the customer before placing any order on the website

In the event of a User wishing to make a purchase, the User may be required to register on the website after adding the item(s) to the shopping cart. The Members shall also provide any other mandatory information required under law like Personal Account Number (PAN) at the time of purchase.

Orders, are normally considered complete only after the payment has been received by Agencies .

To confirm the orders, Agencies may at random, call up the Members who have placed orders through the Website and ask the Member a verification question. Agencies will confirm the order only after the verification question is answered by the Member.

Once the purchase of item(s) is confirmed, / Trishla Agencies :

  • Will deliver the product (s) in standard packaging to the courier or transport company to arrange movement and delivery to the Member.
  • In the event the bank rejects to honour any payment transaction made by a Member towards an order, Agencies shall have the right to refuse to ship the order to the Member without any liability whatsoever.

Product Availability Agencies may or may not own any of the product and other products as listed on the Website. In such cases, Agencies only orders the products listed on the Website from third party traders and merchants after the confirmation of the order by the Member and delivers the same to the Member. In such a scenario, there is a possibility that the item ordered by the Member might have been traded since the listing on the Website might not be available at that point of time.

In the event the product(s) get(s) traded in the market before or after making the payment / sealing the order, Agencies will call the Member and suggest an alternate Product. In case the Member chooses a new product, Agencies shall confirm the new order. If the cost of the new selection is more than the previous one, the Member shall have to pay the differential amount. If the cost of the new selection is lesser than the previous one, Agencies shall refund the excess amount to the Member in the manner specified below in this Terms of Use.

Pricing of the products may vary from one category of product to another and seller to seller where numerous factors like reputation of the sellers, brand value, design of the product etc. have an impact on the price of the product. The demand and supply of products in the market can also affect the price of the products. The prices stated on the Website may be substantially higher or lower than the actual prices in the retail markets.

All pricing information available on the Website must be used as a general guideline for our product prices. While this Website is designed to provide most accurate pricing information, the information about the product or pricing does not provide an appraisal or guarantee of value, nor does it give suggestions or recommendation of any sort for buying or selling our products.

Infrequently, data may be inaccurately displayed on the Website due to system errors. Agencies reserves the right to correct any and all errors when they do occur and the Company does not honour inaccurate or erroneous prices. The prices on the Website are also subject to change without notice. For any order the price is the prevailing price on the day the order is confirmed. The prices of the products listed on the Website are fixed and not negotiable. If you have any questions, please do not hesitate to contact us at our customer care.

Advance / Part Payment Agencies may, at its sole discretion, request the Member to pay a percentage of the value of the transaction as an advance at the time of placing the order. The balance payment for the order shall be paid by the Member at the time of delivery of the product. Failure to pay the balance amount at the time of the delivery of the product shall be treated as a cancellation of the order. Any advance amount paid by the Member at the time of placing the order shall not be refunded by Agencies to the Member in the event of cancellation of the order for any reason whatsoever.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization of any transaction, on account of the Cardholder having exceeded their pre-set limit or for any other reasons.


Any refunds due by Agencies to the Member for non-availability of product(s) or for selection of alternate product(s) shall be made in the following manner:

  • Credit card: The credit card account of the Member will be re-credited with the refund amount by Agencies The refund amount will be credited to the Member’s account within the time span stipulated by the bank which has issued the credit card; or
  • Cheque or wire transfer: The refund amount shall be deposited into the bank account of the Member by Agencies within seven (7) business days after the receipt of request for refund by the Member or Cheque will be couriered within seven (7) business days after the receipt of request for refund by the Member or
  • Cash, Cheque or demand draft: If the Member has made an over the counter purchase by paying cash, cheque or demand draft, Agencies shall pay the refund amount to the Member through Cheque within seven (7) business days after the receipt of the payment by Agencies Products/Goods once sold will not be taken back or exchanged under any circumstances.

Shipping & Delivery

At the time of placing the order, the Member shall state the full name of the recipient as stated in his / her (recipient’s) government approved photo identification. At the point of delivery subject to payment of the balance amount, the recipient shall collect the product, by furnishing any one of the following government approved photo identification card:

  • Ration Card ( should be issued in the name of the Member / recipient );
  • Driver’s License;
  • Permanent Account Number (PAN) card;
  • Voters Identification card; or
  • Passport.

Delivery shall be made by the Company / courier agent/ Transport Company/ Agent only after the photo and name of the recipient is verified and confirmed by them. To ensure safe and secure delivery of the package the details of the government photo identification will be noted. The recipient of the package must cooperate with the courier agent /Transport Company/ Agent by providing required and valid copies of his / her government approved photo identification. In some cases deliveries may be on F.O.R destination basis. In such cases the customer may be required to take delivery from the transport/courier agent or company.

In case the Member wants any other person to receive the delivery on his behalf he / she needs to specify details of the same at the point of ordering. All items shall be delivered directly to such person and under any circumstances whatsoever, the Member cannot change the recipient details after the order is processed.

The Member has the option to change the shipping address, before the product is actually shipped. Any change in courier / delivery charges due to the change in location has to be paid by the member. In the event the Member wishes to change the shipping address, he / she has to log-in to his / her user account on the website and click on the “Change Shipping Address” button next to the shipping address and change the address. This “Change Shipping Address” icon will be active only till the order status changes to “Shipped”.Once the order status changes “To Shipped” the “Change Shipping Address”, link becomes inactive.

Recipient accepting delivery should carefully examine the package delivered and shall not accept deliveries where the packaging has been tampered with. The recipient receiving the delivery also has the option to open the package and check its contents prior to accepting the delivery or signing the delivery receipt. They shall not accept deliveries, where they find that the box is empty or the contents are damaged or the contents are not in accordance to the order placed. In case of any open delivery the customer should get the open delivery certificate from the courier/transport agent or company. When once the delivery certificate is issued, the company/ Agencies shall not be liable to compensate in event of any complaints about damage(s) or defect(s) in the product(s)

The recipient, upon signing the delivery receipt, acknowledges the receipt of the product in terms of the order placed with the Company. The Company is not liable to the Customer / recipient for any refund / replacement, under any circumstance, for any subsequent complaints with respect to such deliveries

If the recipient is not available at the time of delivery, the Company / courier agent shall try and deliver the item thrice before returning the same to Agencies All costs for re-shipment and handling in the case of non-delivery to the Member shall be chargeable to the Member.

Guarantee for delivery made by the Company is subject to terms and conditions of the courier / transport agent or company. Any inconsistency / errors in name or address will result in non delivery of the product.

As it is a mandatory requirement as per local laws, the price of the gift (notional amount) will be mentioned on the external cover of the package. In the event the Member wishes to have a copy of the invoice, he / she can request Agencies to ship an additional copy of the invoice to the required address at the time of placing the order. Any applicable tax, including any gift tax, if any, shall be borne by the Member.

TILES being breakable in nature Agencies does not take the responsibility for any breakage/damage in transit.


All the product rates displayed in our are inclusive of taxes as applicable at the point of loading these products on to the website. In case of any changes in the taxation at the time of placing the order or while shipping or when goods are in transit, in such events, the members or customers are liable to pay the difference in taxation amount. Such difference amount has to be paid before delivery or at the point of delivery.

Privacy Policy:

Welcome to Agencies. This section pertains to the Privacy Policy of the website and native mobile applications. We would like to inform that our privacy policy is subject to change without intimation and you shall be required to review the same regularly.

The protection and security of your personal information is one of / ( / Trishla Agencies’s top priorities. This Privacy Policy discloses / ( / Trishla Agencies’s practice with respect to the information collected from the users of the Website or native mobile applications. Trishla Agencies is authorized to use the website – / ( and native mobile applications for commercial purposes by virtue of a Platform License Agreement. By using the Website or native mobile applications, you agree to accept the terms of this Privacy Policy as well as the Website and native mobile applications’s Terms of Use. By accessing or using the Website and native mobile applications you expressly consent to our use and disclosure of your personal information in any manner described in this Privacy Policy. This Privacy Policy extends to both, users who visit the Website or native mobile applications but do not transact business on the Website or native mobile applications as well as users who are registered on the Website or native mobile applications. “Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number, fax number, email address, financial profiles, identification number, credit card information etc.


By accepting this privacy policy, you authorize / ( / Trishla Agencies to collect, store and use any information that you provide on our Website or native mobile applications. The information collected by us are

  • All information entered by you on our website and native mobile applications such as your name, address, contact number, email ID , chat history , and such other information sent by you via emails to our email ID.
  • Information collected by means of cookies that are installed on your hard drive. Information such as the IP Address of your computer, the server from which you are accessing our website and native mobile applications, details of web browser and operating system used to access our website or native mobile applications, date, time and place of accessing of our website and native mobile applications etc.,
  • Personal information is only received by us when the visitor submits a completed form via our website. These forms are available for visitors to make an enquiry about our product or to sign up with our newsletter or to register or member.
  • We only collect e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name address and telephone number.
  • The information we collect is used to improve the content of our website, used to notify consumers about updates to our website, used by us to contact consumers for marketing purposes, and is not shared with any third-party organization.


We use cookies to record session information of the visitors, which do not store any personal information or browsing habits.

Cookies are small pieces of information saved by your browser onto your computer. Cookies are used to record various aspects of your visit and assist / ( / Trishla Agencies to provide you with uninterrupted service. / ( / Trishla Agencies does not use cookies to save Personal Information for outside uses.

We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.

No use or Services available on the Website and native mobile applications are directed towards children. / ( / Trishla Agencies does not knowingly collect Personal Information from children or sell of its products to children.

USE OF INFORMATION COLLECTED / ( / Trishla Agencies owns all the information collected via the Website or applications installed on the website or native mobile applications. As applicable, the information collected by / ( / Trishla Agencies shall be used to contact you about the Website or native mobile applications and related news and Services available on the Website or native mobile applications; to monitor and improve the Website or native mobile applications; calculate the number of visitors to the Website or native mobile applications and to know the geographical locations of the visitors; update you on all the special offers available on the Website or native mobile applications and provide you with a better shopping experience. This includes sending emails intimating the various offers on the website or native mobile applications. You may at any time choose to unsubscribe from such email. Some of your information may be shared with and Used by third parties who shall need to have access to Information, such as courier companies, credit card processing companies, vendors etc. to enable them and / ( / Trishla Agencies perform their duties and fulfill your order requirements. / ( / Trishla Agencies does not allow any unauthorized persons or organization to use any information that / ( / Trishla Agencies may collect from you through the Website and native mobile applications. However, / ( / Trishla Agencies and our native mobile applications are not responsible for any information collected or shared or used by any other third party website or mobile applications due to your browser settings. / ( / Trishla Agencies, reserves the right to share any of your personal information to comply with the orders of subpoenas, court orders or other legal process. Your Personal Information may be disclosed pursuant to such subpoenas, court order or legal process, which shall be without notice to you. / ( / Trishla Agencies may share collective information such as demographics and Website or mobile application usage statistics with our sponsors, advertisers or other third parties (such third parties do not include / ( / Trishla Agencies’s marketing partners and network providers). When this type of information is shared, such parties do not have access to your Personal Information. When you contact / ( / Trishla Agencies through any means such as chat/ email, / ( / Trishla Agencies reserves the right to include your email ID for marketing communications. You can unsubscribe from such communications anytime you wish to do so.

The Website and native mobile applications may contain links which may lead you to other Websites or other mobile applications. Please note that once you leave our Website or native mobile applications you will be subjected to the Privacy Policy of the other website, mobile applications and this Privacy Policy will no longer apply.

By using the website or native mobile applications, you signify your agreement to the terms of this privacy policy, / ( / trishla agencies reserves the right, in our sole discretion, to change, modify, add or delete portions of the terms of this privacy policy at any time.

If you have any questions about this Privacy Policy, please feel free to [Contact Us] through our Website or native mobile applications or write to us at contact us @ / ( / Trishla Agencies.